Reference statistics gathering at the Leatherby Libraries was revamped with the development of new predefined questions and question categories to allow all public-facing departments to enter their reference transactions into the LibAnswers software. Although gathering reference transactions was more organized across the library, the predefined questions were too detailed and confusing. As a result of this assessment, the predefined questions will be removed to allow users to focus on determining if their transaction is a reference question rather than which predefined questions they should use, which will make the reference statistics more accurate.
Dubell, L. (2021, Nov. 11). Improving reference statistics gathering across the library [poster]. Southeastern Assessment Conference. http://digitalcommons.chapman.edu/library_presentations/35/