Library Presentations, Posters, and Audiovisual Materials
Document Type
Conference Proceeding
Publication Date
11-11-2021
Abstract
Reference statistics gathering at the Leatherby Libraries was revamped with the development of new predefined questions and question categories to allow all public-facing departments to enter their reference transactions into the LibAnswers software. Although gathering reference transactions was more organized across the library, the predefined questions were too detailed and confusing. As a result of this assessment, the predefined questions will be removed to allow users to focus on determining if their transaction is a reference question rather than which predefined questions they should use, which will make the reference statistics more accurate.
Recommended Citation
Dubell, L. (2021, Nov. 11). Improving reference statistics gathering across the library [poster]. Southeastern Assessment Conference. http://digitalcommons.chapman.edu/library_presentations/35/
Comments
This poster was presented at the Southeastern Assessment Conference on November 11, 2021.