Date of Award

Spring 5-2024

Document Type


Degree Name

Doctor of Philosophy (PhD)



First Advisor

Dawn Hunter

Second Advisor

Whitney McIntyre Miller

Third Advisor

Todd Eckel


The number of students with disabilities attending postsecondary institutions of higher education continues to rise. With it, it is necessary to understand better how they experience their institution beyond curricular spaces. Presently, there exists a gap in the knowledge of how these students experience co-curricular support, including assistance with enrollment services through one stops. This study sought to understand the multiple ways in which this population of students experiences the one stop at one of three four-year public research universities in California. This qualitative research study utilized the constructivist grounded theory methodology and methods to aid in the emergence of the various dimensions in which students with disabilities experience their institution’s one stop. Through focused semi-structured interviews, these shared perspectives demonstrated that although one stops provide some support to postsecondary students with disabilities, they are not being utilized consistently with their purpose. This study identified that the origin of this inconsistency may be due to one of multiple issues, including a misunderstanding of communication between the one stop and this population of students. These incongruencies seemingly push postsecondary students with disabilities to seek support elsewhere.

Creative Commons License

Creative Commons License
This work is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 4.0 License.



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