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The purpose of the Setting Expectations and Conflict Resolution project was to provide faculty and doctoral students with a professional development program that addressed conflict resolution using an interest-based approach. The program included two days of training focusing on setting expectations, exploring sources of conflict, and designing interventions to address conflict as it occurs. At the end of each day, participants were given a questionnaire to evaluate the usefulness of the training and its impact on their attitudes toward conflict. Focus groups were also held to assess the impact of the program. Preliminary results indicate that the program met or exceeded program objectives, and attendees felt that the training was successful in helping to set expectations and resolve conflict. Both student and faculty attendees reported an increase in their confidence in preventing and managing conflict.


This article was originally published in Journal of Organizational Culture, Communication and Conflict, volume 15, issue 1, in 2011.

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