Student Scholar Symposium Abstracts and Posters

Document Type

Chapman access only poster or presentation

Publication Date

Spring 5-14-2015

Faculty Advisor(s)

Roberta Lessor


It is imperative that staff of non-profit organizations effectively “manage” their volunteers to ensure their needs are met: this is the two-directional process of volunteering. Volunteering events at “People Helping People”, a small non-profit in Southern California that caters to homeless families with minor children, demonstrate the importance of helping your helpers. This study identifies four social types of people who come to volunteer at these events – all for different reasons. It is the staff member’s responsibility to read the social type and effectively address the needs of each volunteer in order to create a positive volunteering experience where volunteers have a desire to return and are likely to donate financially. This study examines the staff members reading of the social types of volunteers and their efforts to meet each volunteer’s expectations in order to advance their non-profit within the community.


Presented at the Spring 2015 Student Research Day at Chapman University.

Access to this poster is restricted to Chapman University students, faculty, staff, and affiliates.

Download from off-campus (Chapman ID required)