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This paper examines the managerial performance impact of work force management practices appropriate for manufacturing environments when quality is highly emphasized. The hypotheses are tested using data from 483 individuals in 99 manufacturing plants in the United States. The results indicate that when the emphasis is high on quality, certain work force management practices seem to play an important role in managerial performance in manufacturing settings.


This paper was originally presented at the Fifty-ninth Academy of Management Meetings, and published in the Best Paper Proceedings in August 1999. DOI: 10.5465/apbpp.1999.27623087

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Academy of Management



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